Policies & Product Info

Payments

Credit Cards
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchase. We offer secure credit card processing with 128 bit SSL encryption. In order to protect consumers from credit card fraud, “Ship to” and “Bill to” names and addresses must match up. We will have to cancel any order that does not have a matching name and address. This is to ensure that only authorized purchases are being made and that a stolen card is not being used. We take extra steps to screen diligently for fraudulent credit card activity. We are determined to do our part in protecting consumers by making online shopping safe & secure. 

Money Orders, Cashier’s, Company, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. Please make checks payable to: Carl Deering. Payment can be mailed to: Carl Deering; 511 E. Walnut; Shelton, WA 98584. Thanks.

Shipping 
Orders ship within 1 - 3 business days of receipt. We offer USPS Priority Mail for all shipments (2-3 day delivery). Delivery confirmation is included in all rates. All packages are shipped with Delivery Confirmation. Please be sure that you provide us with a secure mailing address/location. We are not responsible for packages that have positive delivery confirmation.

We offer flat rate shipping. The scale is as follows: 

            Order Total              Shipping Rate
           $0.00-$19.99                   $5.00
           $20.00-$59.99                 $9.00
           $60.00-$99.99                 $13.00
         Orders over $99.99               FREE

Products & Sizing 
Almost all of our products are as unique as they are beautiful, as they are handmade. Slight variations are the norm with these sort of products and should never be seen as a flaw or imperfection ~ rather it is the result of variation and natural beauty. We go to great lengths, creating unique, accurate and detailed descriptions and pictures of each product. This is to ensure that the customer has a thorough and comprehensive understanding about what they are buying. If you have any questions please E-mail us before ordering.

We have an evolving inventory. In efforts to offer a large, diverse and dynamic selection of products, we often stock smaller quantities of certain items. Some of our products we will re-stock ~ others are gone when they are gone! Please keep this in mind if you like to ponder over purchases for a while. New products flow in & out of our store regularly… you’ll see changes week to week. So be sure to check back often to see our latest additions! 

Return Policy 
We want you to be happy. We try, for everyone's sake, to prevent returns by including a thorough description of each item. However, we do understand that returns may still be necessary at times. As returns are costly and we strive to keep our prices very affordable; we cannot offer cash refunds. We do offer store credit for any returns - minus any shipping charges. Should you find yourself in a situation where you would like to make a return, please follow these steps below which ensure an easy process for everyone. We treat all items sent back as returns meaning we will issue you a store credit for the returned merchandise. Replacements are only made for defective merchandise or shortages. 

Return Process
1. Products can be returned for a merchandise credit only, for 10 days from the date of receipt ~ meaning we will need to be contacted for a return authorization number and the merchandise must be shipped within this 10 day period. 
2. Do not return anything without contacting us first! No returns will be accepted without a return authorization number. Please send us an email with your order info, the item you want to return and a brief explanation why you are making a return. 
3. We will respond within 48 hours with a return authorization number and return shipping address. 
4. All items being returned must be in the original packages and must be unused. And in the same condition in which the product arrived! If you discard the original packing materials and/or item before inspection you will not be entitled to a replacement or refund.
5. We will contact you when your return is processed to confirm the transaction and to provide you with your store credit - for the full amount of the product returned. It will be valid for six months. 

We are a small business with high standards for quality. In order to keep our products prices as low as we do and maintain excellent product quality, we must be firm with these guidelines. Please do not contact us for a return if you cannot meet this criteria. 

Mailing List 
By joining our mailing list, you may receive a special emails with discounts, sales, closeouts and coupons. The information you supply us with will be used solely for this purpose. We do not send out more than one email a month. We hate junk email as much as you do… rest assured that your information will NEVER be shared with anyone… or used for any other purpose. 

While we do our best to keep our site accurate and up to date, we are not responsible for errors and reserve the right to cancel any order for any reason.

If you have questions please email us at sales@theincensebooth.com